1. Introduction
These Terms and Conditions govern your use of the Nova Trends Solutions (SMC-Private) Limited website and services.
By using our website or engaging our services, you agree to be bound by these Terms.
2. Company Information
Nova Trends Solutions (SMC-Private) Limited
Registered with the Securities and Exchange Commission of Pakistan (SECP)
Incorporation / Registration No.: 0292415
NTN (Tax ID): 1720167295935
Registered Office: Opposite Roots Millennium School, GT Road, Hakimabad, Nowshera, Khyber Pakhtunkhwa, Pakistan
Email: nihalumar82@gmail.com
24/7 Support Line: +92 311 9201559
Website: hitrendssolutions.com
3. Services
We provide outsourcing and remote staffing services primarily on a business-to-business (B2B) basis unless otherwise agreed in writing.
- Remote dispatchers
- Telephonists and call handling
- Customer support
- Virtual assistance
- Administrative and back-office support
- Industry-specific support services
4. Client Responsibilities
We may suspend or terminate services where misuse, abuse, or unlawful activity is suspected.
- Provide accurate and complete information when engaging our services
- Use our services only for lawful purposes
- Maintain confidentiality of any shared access credentials
- Comply with applicable data protection and privacy laws when sharing personal data
5. Fees and Payments
Fees and commercial terms are agreed in writing before service commencement.
- Invoices are payable within stated payment terms
- Late or overdue payments may result in temporary suspension
- Fees are non-refundable once services are delivered or resources allocated
- Bank or payment processing charges are borne by the client unless otherwise agreed
6. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or commercial information exchanged during the relationship.
Our staff work under confidentiality and non-disclosure obligations.
7. Data Protection and Privacy
We process personal data in line with applicable data protection principles and our Privacy Policy.
Where we act as a data processor, the client remains the data controller unless agreed otherwise.
Clients are responsible for lawful grounds to share personal data and for issuing required notices to end users.
8. Limitation of Liability
To the fullest extent permitted under Pakistani law, we are not liable for indirect, incidental, consequential, or special losses, including loss of profit, revenue, or business opportunities.
Our total aggregate liability is limited to fees paid for the relevant services during the three months preceding the event giving rise to the claim.
Nothing excludes liability for fraud or any matter that cannot be excluded under applicable law.
9. Service Availability
We aim for stable and continuous services but do not guarantee uninterrupted availability.
Services may be temporarily suspended for maintenance, upgrades, security, or operational reasons, with reasonable effort to minimise disruption.
10. Intellectual Property
Website content, branding, documentation, and materials provided by Nova Trends Solutions remain our property unless otherwise stated in writing.
Clients retain ownership of their own data, trademarks, and materials.
11. Termination
Either party may terminate services based on agreed contractual terms or reasonable written notice.
- Material breach of these Terms
- Suspected unlawful, abusive, or fraudulent activity
- Required compliance checks cannot be satisfied
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the Islamic Republic of Pakistan.
Disputes are subject to the exclusive jurisdiction of competent courts in Pakistan.
13. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website, and continued use constitutes acceptance of updates.
14. Contact
Nova Trends Solutions (SMC-Private) Limited
Registered Office: Opposite Roots Millennium School, GT Road, Hakimabad, Nowshera, Khyber Pakhtunkhwa, Pakistan
Email: nihalumar82@gmail.com
24/7 Support Line: +92 311 9201559
Website: hitrendssolutions.com