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Virtual Assistance
Let Innovation Go Further.
HiTrends Solutions can provide you with a competent virtual assistant who works around the clock and manages all tasks remotely with perfection. We are open 365 days a year and provide fully qualified VAs for all types of employment. The Virtual Assistant (VA) can execute a wide range of duties, including E-commerce Store Management (Shopify and Woo-Commerce), Amazon, Social Media Management, Project Management, Email Marketing, and Appointment Scheduling.
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Services
Customer Services
Let Innovation Go Further.
Our customer service solutions cover all possible forms of communication, from phone calls to written messages to semi- or fully automated tools. We offer a cutting-edge customer experience by phone, email, chatbot, or live chat. Tasks can be general customer service, technical support, information line operations, order taking, telephone enquiries, database creation, and of course bespoke sales activity.
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Services
Technical Support
Let Innovation Go Further.
Hi trends solutions for products requiring a wide range of technical skills is a cost and energy efficient solution for manufacturers and distributors alike, and can significantly increase the effectiveness of in-house staff. A highly trained contact centre operator with professional communication skills can perform the same tasks as our client’s employees, be it customer service, complaints handling, administrative os sales tasks.
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Services
Integration
Let Innovation Go Further.
There is no customer service without technology. The starting point for all our new collaborations is an assessment of the competencies required. This is when we explore synergies with available customer service software, ticketing and database systems, social media interfaces, and explore opportunities for automation and efficiency gains. In order to best serve our customers, we may regularly need to integrate different technology solutions, third-party applications or even our own design our own tools.
