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HiTrends Solutions
Take your customer experience to the next level with HiTrends Solutions
HiTrends Solutions is a Pakistan-based business process outsourcing service provider. Our services are made to assist companies in improving performance, maximizing efficiency, and achieving strategic goals at a lower cost.
Our personalized BPO solutions cater to many services. These include E-commerce Store Management, Customer Support Services, Answering Service/Call Support, Email and Live Chat Support, Dispatch Services, and Virtual Assistance, to name a few.
More than Business Experience Quality
Professional, cost-effective customer support solutions without geographical or language barriers. Contact us today!
Customer Support Services
We are Pakistan’s most reputable Customer Support Agency because of our commitment, legacy, and vision. We are a team of more than 30+ professional and knowledgeable customer support agents ready to work around-the-clock. We help businesses build their reputations by providing excellent customer support services. We have more than five years of professional experience and have worked with many clients.
Answering Service/ Call Support
If you’re looking for a holiday answering service, an after-hours answering service, or a professional telephone answering service for more traditional business hours, you’ve come to the right place. Our 24/7 professional answering service gives your callers the friendly, professional service they expect, no matter when they call or what they need. Our answering service team can help callers schedule, re-schedule, and cancel appointments in real-time. No more double-booking or missed appointments!
Live
Chat
Support
HiTrends Solutions is glad to offer cutting-edge live chat support services to customers all around the world, round-the-clock, every day of the week. We provide incredibly skilled and knowledgeable customer service representatives. Servicing customers over the phone or through chat is easier and more convenient than serving them in person. We’ve been providing our Clients with live chat support services that are accessible every day, seven days a week, for more than five years.
Email
Support
We will provide you with a highly skilled email support team who can perform 24/7 email services for your business. When people visit your website and send you an email, our email agents answer all questions with the information provided to them and collect your customers’ contact information and leads. You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 basis, none of your emails will go unanswered.
Virtual Assistance
HiTrends Solutions can provide you with a competent virtual assistant who works around the clock and manages all tasks remotely with perfection. We are open 365 days a year and provide fully qualified VAs for all types of employment. The Virtual Assistant (VA) can execute a wide range of duties, including E-commerce Store Management (Shopify and Woo-Commerce), Amazon, Social Media Management, Project Management, Email Marketing, and Appointment Scheduling.
Dispatch Services
We offer high-quality dispatch services to the trucking and towing industries. Our knowledgeable customer service representatives are trained and know what to do. We have a group of more than 30+ experienced and knowledgeable customer service representatives available round-the-clock. We specialize in dispatching and booking. We also assist small towing and trucking businesses in growing. Because we understand that your success is also our success, we are seeking for long-term partners. Utilize our dispatch services to increase your earning potential.
Chat Support for Online Games
Experience the convenience of live chat support for a wide range of popular online games, including Orion Stars, High Sweeps, Vblink, Galaxy World, Caribbean Treasures, Juwa, River Dragon, Golden Dragon, and Ultra Monster. Our dedicated team is here to provide prompt and reliable assistance to your customers, delivering not only technical support but also comprehensive back-end support. From addressing gameplay queries to resolving technical issues, our knowledgeable agents are committed to ensuring a smooth gaming experience.
Contact us now to access our exceptional live chat support services and give your customers the assistance they deserve.
Chargebacks & Disputes
HiTrends Solutions, your trusted partner for handling disputes and chargebacks on popular payment platforms like PayPal, Stripe, Klarna, and Shopify. We specialize in efficiently resolving payment-related issues by leveraging our deep understanding of their policies and processes.
At HiTrends Solutions, we prioritize transparency, integrity, and customer satisfaction. Our dedicated team works tirelessly to protect your interests, gather evidence, and provide compelling responses for a favorable outcome. Trust us to handle your payment disputes professionally and diligently.
Contact us today for expert assistance in resolving PayPal, Stripe, Klarna, and Shopify disputes/chargebacks.
HiTrends Solutions is a partner, trusted enough for outsourcing to clients in US, UK, Canada, and Australia. We have our roots deep down to hundreds of clients who rely on our expert team of agents for responsive support and high-quality management of customers on 24/7 basis, 365 days a year.
We try to build a relationship of trust with every client for the long term; this is why our clients know we put their interests ahead of the firm. Our core values are:
We hold our client’s confidence
We convey the truth as we see it
We only take on an engagement if we believe we can create value for money
We hold our client’s confidence
We convey the truth as we see it
We only take on an engagement if we believe we can create value for money
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